Greetings,
Starting today, all replacement reserve requests will need to be sent to our central mailbox: reserverequest@rihousing.com.
Requests will need to be accompanied by the attached checklist to ensure all items are included. If any of the items on the checklist are not received with your request, we will be unable to process it.
Below are some frequent missteps we see with these submissions. Please address these common issues before submitting your request:
Common Missteps in Replacement Reserve Requests:
- Not obtaining three bids – required if the cost exceeds $10,000.
- Not obtaining permits.
- Not submitting clear proof of payment.
- Submitting more than once a quarter.
- All repairs must be made in a good and workmanlike manner with materials suitable for the purpose and defect-free. Inferior repairs are not acceptable.
Prevention Tips
- Ensure maintenance staff is properly trained to monitor and maintain new equipment, especially when there is staff turnover.
- Ensure staff understand how to operate, clean and service new equipment or materials (examples: windows, floors, doors, HVAC systems, etc.).
- Understand your guarantee, product warrantees and expiration dates.
- Educate residents on how to operate equipment such as heating systems or even windows.
- Keep open communication between your owner and/or agent and RIHousing.
Please contact your Asset Manager if you have any questions about the new replacement reserve request process.
Thank you,
The RIHousing Asset Management Team
ATTACHMENTS
Checklist for Replacement Reserve Requests
